NOTE: We have been getting an increased number of “Return to Sender” packages. Please ensure that the address given is valid for USPS deliveries (or for international orders, the carrier who handles your normal mail and parcels). Should we receive such a return, we will attempt to contact you by the e-mail address and/or phone number listed on the order. If we do not receive a response within 5 business days, we will refund the order cost minus the shipping charges. Should we receive a corrected address we will attempt to ship it once again, please be aware we may require additional shipping charges. Should the package be returned again we will refund the order cost minus the shipping charges immediately. Neither Containment Crew, nor the carrier, are responsible for shipping delays due to being given an incorrect address.
We are currently only accepting payment through PayPal.
Our site does not store any credit information, this is all handled securely through Paypal.
As per State Law, we are required to collect sales tax on all orders within New York State.
We check things as often as possible to ensure we are up and running, but occasionally there are problems.
Major issue will be listed on a banner at the top of the site, as well as on our Facebook Account.
Minor display issue that do not harm the website’s functionality may occur from time to time, this is normally something we are aware of and are working to fix.
Paypal issues are commonly on Paypal’s end, unless the error notes an issue with the sellers account.
Should you receive such an error, please contact support, including the full error message.
We test this site for display issues with Chrome and Firefox on Windows7/10 and the current Ubuntu LTS, as well as on Chrome and the built in Browser on Android.
We unfortunately have limited access to iOS devices, and cannot always test all changes for iOS devices.