Before Shipping items to us for Returns, Refunds, or Exchanges please contact us at support@containmentcrew.com.
RETURNS
Our policy lasts for 30 days from purchase. If 30 days have gone by since your purchase, we reserve the right to not issue a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable.
Non-returnable items include:
- Gift cards
- Gift Certificates
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
We reserve the right to require items to be returned to us for Refunds.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, generally within a few amount of days.
*Please note due to changes with Paypal’s refund policy all refunds will be subject to a 5% fee to cover the Paypal fee. We may wave this fee on a case by case basis.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@containmentcrew.com.
Sale items
Sale items will only be refunded at the sale price.
Exchanges
We will only exchange items for the same item, or an item of the same value at our discretion.
Only items that are defective or incorrect will be replaced at our cost.
Buyer will be responsible for additional shipping costs for exchanges that do not meet defined conditions in the previous statement.
If you need an exchange or replacement for the same item, send us an email at support@containmentcrew.com before sending your item.
Shipping
Please contact us before send any return items at support@containmentcrew.com.
To return your product, you should mail your product to: PO Box 702, Marlboro, NY, 12542, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Returned to Sender
We have been getting an increased number of “Return to Sender” packages.
Please insure that the address given is valid for United States Post deliveries (or for international orders, the carrier who handles your normal mail and parcels).
Should we receive such a return, we will attempt to contact you by the E-mail address and/or Phone number listed on the Order.
If we do not receive a response within 5 business days, we will refund the order cost minus the shipping charges.
Should we receive a corrected address we will invoice you for the additional shipping charges, and attempt to ship it once again.
Should the package be returned again we will refund the order cost minus the shipping charges immediately.
We, nor the carrier, are responsible for shipping delays due to being given an incorrect address.